Last updated: September 9, 2026
SaunaKits.com LLC is committed to making our website and shopping experience accessible and welcoming to people with disabilities. We want customers to be able to learn about our products, get answers to their questions, and make purchases in a way that works for them.
We recognize that accessibility is an ongoing responsibility. Our goal is to identify and reduce barriers as we improve our website, and we welcome feedback about difficulties customers encounter.
We understand that customers have different access needs and that a feature that works for one person may not work for another. When a website feature presents a barrier, our team is available to help you access information or complete your purchase through another available method.
If you have difficulty navigating our website, accessing product information, or completing checkout, please contact us by phone, email, or website chat.
Our team can help explain product information, answer questions, assist with product selection, and provide order support.
We can also process your order entirely by phone when needed. You do not need to complete our online checkout to place an order with us.
Please let us know which communication method works best for you so we can work with you to provide assistance.
We welcome reports of accessibility barriers and suggestions for improvement.
When contacting us, please share the page or feature you were using, a brief description of the difficulty, and your preferred way for us to follow up. Information about your browser, device, or assistive technology may also be helpful, but it is optional.
You do not need to disclose a medical diagnosis or details about a disability to request assistance.
We will review accessibility reports and make reasonable efforts to respond, help with the immediate request, and determine appropriate next steps.
Some parts of the shopping experience may include third-party tools, embedded content, or manufacturer documents.
If you encounter difficulty using any of these features or accessing a document, please contact us. Our team will work with you to help obtain the information you need or assist you through another available method.
For accessibility assistance or feedback:
SaunaKits.com LLC
Phone: 1-877-587-5387
Email: customercare@saunakits.com
Chat: Through the chat feature on our website
Customer service hours:
Monday–Friday: 9:00 a.m.–9:00 p.m. Eastern Time
Saturday–Sunday: 10:00 a.m.–6:00 p.m. Eastern Time
*Customer service hours subject to change at anytime.
Mailing address:
9620 S Las Vegas Blvd, Suite E4
Las Vegas, NV 89123
